Frequently Asked Question

For Web Applications (e.g., Banner):

Duo uses cookies to track a user's session within their web browser. Below are some examples of when Duo may prompt you for TFA twice or more within one day:

• Clearing the cache of the browser you logged into the application with
• Switching/closing browsers throughout the day
• logging out of and/or restarting your computer

For Windows Logins:

The Duo Windows Logon client will require a remembered device to prompt early under the following conditions:

• user signed out of the device and signed back in
• user signed in while the device was offline
• user signed in via Remote Desktop
• the computer was restarted
• the computer joined a different network
  • This includes undocking a laptop and switching to wifi

If you don't feel any of the above applies to your situation, please make a helpdesk ticket.